Privacy Policy

Introduction

Welcome to https://factory-trained-repair-specialists.collision-talk.com (hereafter referred to as “Factory Trained Repair Specialists,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the gathering, storage, access, and handling of personal information in adherence to various global privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in electronic documents
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and the Colorado Privacy Act (CPA)
Utah’s Customer Data Protection Act (UCPA), Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy is applicable to all aspects of our online presence, including but not limited to our website, applications, services, and products offered through https://factory-trained-repair-specialists.collision-talk.com. It’s important to be aware that this privacy statement does not extend to third-party platforms, applications, or services accessible through links on our site, as each of these has its own distinct privacy policies governing data collection and use.

Processing Activities

This policy guides how we interact with you when:

You utilize our applications, access our services, or engage with our website as an authorized user.
You visit our websites linked to this Privacy Policy.
We communicate with you via email, calls, texts (SMS), or other channels for promotional, informational, or transactional purposes.

Personal Data Collection

We collect diverse types of personal information, which can include:

Account Information: Details related to your user account, such as usernames, passwords, and profile settings.
Payment Information: Credit card details, billing addresses, and transaction history for processing payments.
Financial Information: Bank account numbers and other financial records required for financial transactions or services.
Purchase Information: Products or services purchased, order history, and related details.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
Location Data: Geographic coordinates and information about your physical movements, gathered with your consent.
Feedback: Your responses to surveys, reviews, or comments provided on our platforms.
Social Media Information: Publicly available details from social media profiles when you interact with us through such platforms.
Product Information: Data about products you view, purchase, or interact with on our site.

We collect this data through various methods, including user input forms, browsing interactions, cookies, and automated technologies. Additionally, third parties may share personal data with us, respecting their privacy policies.

Cookies

Cookies are small text files stored on your device to enhance user experience and provide analytics. Our cookie policy categorizes cookies into three main types:

Strictly Necessary: Essential for navigating our site and utilizing core features.
Preference: Remembering user preferences and settings.
Analytics: Analyzing website traffic and performance, helping us improve our services.

Users have the ability to manage and control non-essential cookies through our Cookie Manager.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific periods vary based on the type of data and its purpose. Once the retention period expires, we securely delete or anonymize the data to prevent re-identification.

Security Measures

We have implemented robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of sensitive data during transmission and storage.
Engaging secure third-party processors who adhere to strict privacy and security standards.
Regularly reviewing and updating our security practices to adapt to evolving threats.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If we learn that a child has provided us with such data in violation of this policy, we will take steps to delete it and prevent its collection in the future.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

Access: The right to request access to and review the personal data we hold about you.
Rectification: The ability to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
Restriction: Limiting our processing of your data in specific situations.
Portability: Obtaining a copy of your personal data in a structured format for use with another controller.
Objection: Opposing the processing of your data for legitimate interests or direct marketing purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your privacy rights.
Data Portability/Withdrawal of Consent: You can withdraw consent at any time, and we will cease processing your data for that purpose.

To exercise these rights or for data-related queries, please contact our dedicated privacy team via email at [email protected] or by postal mail to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or to exercise your data rights, please reach out to our privacy team:

Email: [email protected]
Postal Mail: [Privacy Team Address] (as provided on the website)